Certainly! Below is a sample refund policy for Tiptur Coconut Company:
Refund Policy for Tiptur Coconut Company
Thank you for choosing Tiptur Coconut Company for your coconut product needs. Our refund policy is designed to provide you with a clear understanding of the circumstances under which refunds are applicable and the process to follow in such cases.
1. Eligibility for Refund:
We offer refunds under the following circumstances:
- Wrong Product Sent or Defective Item: If you receive the wrong product or a defective item, please contact our customer service team within 7 days of receiving your order.
- Damage During Transit: In the event that your order is damaged during transit, please contact us immediately with clear pictures of the damaged items and packaging.
2. Refund Process:
To request a refund, please follow these steps:
a. Contact our customer service team at email@example.com or 9886711547 within 7 days of receiving your order.
b. Provide your order number, a detailed description of the issue, and clear photographs of the wrong or defective product or the damage sustained during transit.
c. Our customer service team will review your request and provide you with instructions on how to return the item.
d. Once we receive and inspect the returned item, we will process your refund within 10 business days.
3. Refund Method:
Refunds will be issued to the original payment method used for the purchase. If the original payment method is no longer valid, we may issue the refund in the form of store credit.
4. Non-Refundable Items:
We do not offer refunds for items that are not in their original condition, have been used, or are outside the specified timeframe for eligibility.
5. Contact Us:
If you have any questions or concerns about our refund policy, please contact our customer service team at firstname.lastname@example.org or 9886711547
Tiptur Coconut Company reserves the right to update or modify this refund policy at any time without prior notice. Please review our policies regularly for any changes.
Thank you for choosing Tiptur Coconut Company. We appreciate your understanding and cooperation.