Return Policy for Tiptur Coconut Company
At Tiptur Coconut Company, we strive to provide you with high-quality coconut products. If, for any reason, you are not satisfied with your purchase, we accept returns under the following circumstances:
1. Wrong Product Sent or Defective Item:
We take great care to ensure that the products you receive meet our quality standards. If, however, you receive the wrong product or a defective item, please contact our customer service team within [insert number of days, e.g., 7 days] of receiving your order. We will work with you to resolve the issue promptly.
2. Damaged During Transit:
In the rare event that your order is damaged during transit, please contact us immediately with clear pictures of the damaged items and packaging. We will initiate a replacement or refund based on the extent of the damage.
To initiate a return, please follow these steps:
a. Contact our customer service team at firstname.lastname@example.org or 9886711547 within the specified timeframe.
b. Provide your order number, a detailed description of the issue, and clear photographs of the wrong or defective product, or the damage sustained during transit.
c. Our customer service team will review your request and provide you with instructions on how to return the item.
d. Once we receive and inspect the returned item, we will process a refund or replacement as applicable.
Conditions for Returns:
- Returns are only accepted for wrong products sent, defective items, or damage sustained during transit.
- The returned item must be in its original packaging and unused.
- Returns must be initiated within the specified timeframe.
We do not accept returns for items that are not in their original condition or have been used.
Upon receiving and inspecting the returned item, we will process your refund within 7 days. The refund will be issued to the original payment method used for the purchase.
If you have any questions or concerns about our return policy, please contact our customer service team at email@example.com or 9886711547
Tiptur Coconut Company reserves the right to update or modify this return policy at any time without prior notice. Please review our policies regularly for any changes.
Thank you for choosing Tiptur Coconut Company. We appreciate your understanding and cooperation.